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Terms of Service

Last Updated: August 3, 2026

These Terms of Service ("Terms") govern your use of the UOK app ("the App") provided by QOOQ, inc. ("we", "us", or "our"). By using the App, you agree to these Terms.

1. Acceptance of Terms

  1. These Terms apply to all matters relating to your use of the App.
  2. We may establish additional rules or guidelines for the App. Such rules form part of these Terms.

2. Registration

  1. Registration is completed when you agree to these Terms, apply through our designated method, and we approve your application.
  2. We may decline registration without explanation if:
    • False information is provided during registration
    • The applicant has previously violated these Terms
    • We determine registration is inappropriate for other reasons

3. Account Management

  1. You are responsible for properly managing your account.
  2. You may not transfer, lend, or share your account with any third party.
  3. We will consider any login using your registered Apple ID or Google account as being made by you.

4. Nature of the App

  1. The App is a communication service designed to facilitate safety checks.
  2. The App is NOT a medical device, emergency response system, or security system.
  3. Safety checks through the App are meant to assist communication between users and do not guarantee user safety. We assume no obligation to monitor the safety of users.
  4. Automatic notifications sent by the App to followers are made within the number of times and the period we determine, and do not continue indefinitely. Where 3 days have elapsed since the most recent safety check (or since account creation, if no safety check has been recorded), excluding any period during which notifications were suspended by Pause Mode or the holiday alarm-off setting, we will send a final notification to followers and then stop automatic notifications regarding that user.
  5. Stopping an alarm or any other operation on the device is recorded as a safety check only when you open the App. Expiry of a notification window, snoozing, and any other automatic processing by the device or operating system are not recorded as safety checks.
  6. Safety check history and timeline messages are progressively deleted by our scheduled process once 60 days have elapsed since they were recorded. You are responsible for backing up any data you need, and we assume no responsibility for the retention or restoration of data.

5. Prohibited Activities

When using the App, you must not:

6. Service Suspension

  1. We may suspend all or part of the App without prior notice if:
    • System maintenance or updates are required
    • Force majeure events (earthquakes, fires, power outages, etc.) make service provision difficult
    • Computer or communication line accidents occur
    • We determine service provision is difficult for other reasons
  2. We are not liable for any disadvantage or damage to users or third parties caused by service suspension, except in cases of our willful misconduct or gross negligence. Even where we bear liability, its scope and cap shall be subject to Section 10 (Disclaimer), paragraphs 3 and 6.

7. Advertisements

  1. The App may display advertisements from us or third parties.
  2. Advertisement display complies with Google AdMob policies.

8. Usage Restrictions and Account Termination

  1. We may restrict your use of the App or terminate your account without prior notice if:
    • You violate any provision of these Terms
    • False information is discovered in your registration
    • You fail to respond to our communications for a certain period
    • The App has not been used for a certain period
    • We determine your use is inappropriate for other reasons
  2. We are not liable for any damage caused by actions taken under this section, except in cases of our willful misconduct or gross negligence. Even where we bear liability, its scope and cap shall be subject to Section 10 (Disclaimer), paragraphs 3 and 6.

9. Withdrawal

You may withdraw from the App through our designated procedure. Withdrawal can be performed through the settings screen in the App.

10. Disclaimer

  1. We do not warrant, expressly or implicitly, that the App is free from defects (including safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security defects, errors, bugs, or rights infringement). The App is provided on an "as is" basis.
  2. We are not liable for any damage whatsoever (including damage to life, body, or health) caused to users or third parties by defects, errors, or bugs in the App; failure, suspension, delay, or malfunction of servers, networks, or cloud services; non-delivery, delay, or misdelivery of notifications; failure of an alarm to sound or malfunction thereof; loss, corruption, or incorrect display of data; failure, specification change, or discontinuation of third-party services (Apple, Google, telecommunications carriers, etc.); or any other cause, except in cases of our willful misconduct or gross negligence.
  3. If all or part of the preceding paragraph is held invalid or inapplicable under consumer protection laws or for any other reason, our liability for damages arising from our ordinary negligence (excluding gross negligence) shall be limited to ordinary and direct damages actually incurred by the user, and the total amount thereof shall not exceed the total usage fees paid by that user to us for the App during the twelve (12) months preceding the date on which the damage occurred (or JPY 3,000 where no such payment was made or where that total is less than JPY 3,000).

  4. The App is a tool to assist with safety checks and does not guarantee user safety. In emergencies, please contact appropriate emergency services. Do not rely on the App as the sole means of ensuring the safety of life or body.

  5. We do not guarantee that App notifications will be delivered reliably. Notifications may fail to arrive or may be delayed due to network conditions, device settings, operating system restrictions, battery level, airplane mode, notification permission settings, or other factors.
  6. In no event shall we be liable for lost profits, loss of business opportunity, loss of data, claims from third parties, or any other indirect, special, consequential, or punitive damages, even if we foresaw or could have foreseen the possibility of their occurrence.

11. Service Changes

We may change, add to, or discontinue the App's content with prior notice to users, and users agree to this.

12. Changes to Terms

  1. We may change these Terms without individual user consent when:
    • The change benefits users generally
    • The change does not contradict the purpose of the App usage agreement and is reasonable considering the necessity, appropriateness of the changed content, and other circumstances
  2. We will notify users of changes to these Terms, including the content and effective date, in advance.

13. Personal Information

We handle personal information obtained through App usage in accordance with our Privacy Policy.

14. Commercial and Large-Scale Use

  1. The App is primarily provided for individuals to check on the safety of themselves and those close to them.
  2. Corporations, organizations, or other entities that wish to use the App as a means of checking on the safety of employees or members must obtain our prior consent.
  3. When using the App on a large scale, such as managing or operating a certain number or more of accounts, a separate usage agreement must be concluded with us. Please contact us for specific terms.
  4. You may not provide paid services using the features or content of the App, nor sell or lend accounts to third parties.
  5. You may not sell, provide, or otherwise commercially exploit data obtained from the App to third parties.
  6. If you use the App in violation of the preceding paragraphs, we may restrict or suspend your use without prior notice.

15. Communications

Communications between users and us shall be made through our designated methods. Unless you notify us of changes through our designated procedure, we will send communications to your currently registered contact information, which shall be deemed delivered upon sending.

16. Transfer of Rights

You may not transfer or pledge your contractual position or rights/obligations under these Terms to any third party without our prior written consent.

17. Governing Law and Jurisdiction

  1. These Terms shall be governed by and construed in accordance with the laws of Japan.
  2. Any disputes arising from the App shall be subject to the exclusive jurisdiction of the court having jurisdiction over our headquarters location.
  3. The preceding two paragraphs shall not deprive a user who is a consumer habitually resident outside Japan of the protection afforded by the mandatory provisions of the law of that user's country of habitual residence.

18. Paid Plan

  1. The App offers a paid plan providing ad-free use and other additional features ("Premium"). The content, term, and price of Premium are as displayed on the purchase screen within the App.
  2. Purchase and payment for Premium are processed through the Apple App Store or Google Play, and the terms established by those platform operators apply.
  3. Premium renews automatically for the same term and on the same conditions unless cancelled at least 24 hours before the end of the current term. Renewal fees are charged to your registered payment method within 24 hours prior to the end of the term.
  4. Cancellation must be performed from the account settings of the Apple App Store or Google Play. We cannot perform cancellation on your behalf.
  5. Even if Premium is cancelled mid-term, it remains usable until the last day of that term, and no prorated or other refund of fees already paid will be made, except as required by law or under the refund policy of the platform operator.
  6. We may change the price or content of Premium by giving at least 30 days' notice through in-app display or other means. The changed conditions apply from the contract term beginning after such notice. If you do not agree to the change, you may cancel before the change takes effect.

19. Disputes Between Users

  1. The App merely provides a place where users voluntarily share their own status and followers can view it. We assume no obligation to monitor the safety of users.
  2. Regardless of whether a notification is sent by the App, these Terms impose no legal obligation on a follower to check on or rescue another user. We bear no responsibility for whether a follower checks on or rescues another user.
  3. Any dispute, damage, or other trouble arising between users shall be resolved between the users concerned. We shall not be involved and shall bear no liability, except in cases of our willful misconduct or gross negligence.

20. Use by Minors

  1. A minor may use the App only after obtaining the consent of a person with parental authority or another legal representative.
  2. If a minor uses the App by falsely claiming to have obtained the consent of a legal representative or by misrepresenting their age, the relevant juristic act may not be rescinded.

21. Indemnification by Users

If we incur damage (including attorneys' fees) because you have breached these Terms, or because a dispute has arisen with a third party in connection with your use of the App, you shall compensate us in full.

22. Severability

  1. Even if any provision of these Terms, or part thereof, is held invalid or unenforceable under applicable law, the remainder of that provision and all other provisions shall remain in full force and effect.
  2. In the case of the preceding paragraph, we and you agree to treat the invalid or unenforceable provision as replaced by a valid and enforceable provision that most closely reflects its original intent.

23. Survival

Section 10 (Disclaimer), Section 16 (Transfer of Rights), Section 17 (Governing Law and Jurisdiction), Section 19 (Disputes Between Users), Section 21 (Indemnification by Users), and Section 22 (Severability) shall survive withdrawal, expiry, or termination of the usage agreement.

Contact Us

For questions about these Terms, please contact us:

QOOQ, inc.
Contact: Contact Form
Website: https://qooq.co.jp